I saw a great video on one or other platform the other day where members of a team were competing to write the most outrageous email sign-offs until the boss noticed. Read MoreREAD MORE
Look, I know you like to ensure your key messaging is going out exactly the way you crafted it, but if it’s annoying your clients, that’s counter-productive. Read MoreREAD MORE
Internal communication is often treated like Cinderella – banished below stairs to do the grunt work while external communication gets to go to the ball. Read MoreREAD MORE
I spend a fair amount of time giving feedback on documents like company profiles and brochures, and the commonest mistake I see is a complete disregard for the hapless person who’s likely to receive it. Read MoreREAD MORE